Request Support - Green Hills Software

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If you specified "other" for any of the categories above, please specify all:

License Serial Number or PO: (what's this?)

Green Hills Probe, SuperTrace Probe, or Slingshot Serial Number:

If this is related to an existing support incident(s), please list here:

NOTE: Please email any relevant attachments or test cases to support@ghs.com and reference this support request.

Briefly describe your support request: Please read our page on what information to include in a problem report to help craft your response.

Help us route your request:

How would you classify the impact this has on your development effort:

5 CRITICAL. All users of the tools are completely unable to work because of this problem.
4 MAJOR IMPACT. Some users are completely unable to work because of the problem, and some are able to continue working.
3 MODERATE IMPACT. Productivity is impacted, but is still possible. Perhaps there is a difficult workaround, or the team can work on something different.
2 LOW IMPACT. Productivity is not significantly impacted. Perhaps there is a simple workaround.
1 FYI. There is no need for Green Hills Software to respond to this issue.

What is your licensing status:

I'm using a permanent or leased license
I'm evaluating the tools
I'm a partner of Green Hills
I'm reporting this on behalf of a mutual customer
I don't know
Other

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